Refunds & faulty files

We want every file to work for you. If something's wrong, we'll put it right.

Faulty or not as described

If a file won't open, a formula is wrong, or the product isn't what the description says, email hello@daedalusdesign.co.uk with your invoice number. We'll fix it or send a working version within two working days, and if we can't, we'll refund you in full. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Changing your mind

These are digital downloads. Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an online purchase, but for digital content that right ends once the download has started, with your agreement at checkout. So:

• Not downloaded yet? Email us within 14 days of buying and we'll cancel and refund in full.
• Already downloaded? We can't take a file back, but if it doesn't do what you need, tell us. We'll often suggest a fix or swap it for a product that suits you better.

How refunds are paid

Refunds go back to the card you paid with, within 14 days of us agreeing them. Your bank may take a few more days to show it.

Who we are

Daedalus Design is a trading name of Carl Morris, sole trader, 1 Galltfaenan Cottages, Trefnant, Denbigh, LL16 5AG. Email hello@daedalusdesign.co.uk.